IT Management Excellence

Course Overview

This course is designed to create valuable IT business management skills and develop your skill to be successful to contribute your career. This training explain how create IT strategy, aligning IT strategy to the business, top level project management, operational excellence, crisis leadership, communicating technology.

The participant will be able to :

·       Develop an effective IT strategy and link with business.

·       Increase project delivery rates and manage a portfolio of projects.

·       Lead effectively in a technical crisis.

·       Set clear IT contract objectives.

·       Effectively negotiate technical agreements.

Duration

 5 days

Who Should Attend

·       IT Managers

·       Project Manager

·       IT Supervisors

·       IT Team Leaders

·       Business professional

Course Outline

Day 1 - Relationship IT Strategy and Business

·       A Proven Process for IT Strategy

·       Aligning IT Strategy to Business Priorities

·       Balanced Scorecard IT Objectives

·       Enterprise Architecture in IT Strategy

·       Optimizing IT Strategy

·       Strategic Plans

·       Communicating Strategy

Day 2 - Portfolio Management and Business Change Leadership

·       Validating Project Business Cases Using Investment Appraisals and Sensitivity Analysis

·       IT Project (Lessons Learned From Successful and Failed Projects)

·       Effective Project Governance and Reporting

·       Project Portfolio Management Guidelines

·       The Emotional Cycle of Business Change

·       Guidelines For Successful Change Projects

·       IT's Unique Role in Business Change Management

Day 3 - Communication Skills and Relationship Management

·       The Art of Communicating Technology

·       Presenting IT to Non-Technical Audiences

·       Creating A Compelling Technology Message

·       Handling Difficult (IT) Situations

·       Business Relationship Scenarios

·       The POSTMAN Technique for Identifying Priority Business Requirements

·       The Advanced Use Of Questioning Strategies

·       Methods of Influencing Outcomes

Day 4 - Continual Service Improvement (CSI) Models, Leadership and Vendors

·       Overview of Different Frameworks, Including ITIL, Six Sigma, and Lean IT

·       Techniques of Root Cause Analysis

·       CSI Examples and Guidelines

·       Crisis Leadership

o    Preparing for Major (Technology) Incidents

o    Managing Major Incidents

o    Leading in Crisis

·       Vendors

o    Making Good Decisions

o    Avoiding Supplier Pitfalls

o    Choosing Good Technology Partners

o    Creating a Culture of Partnership

o    Harnessing Vendor Innovation

Day 5 - IT Contracts and Negotiation Strategy

·       Contract Guidelines for Successful IT

·       Getting What You Want From Your Legal Team

·       Designing Contract Flexibility

·       Managing IT Contract Portfolios

·       Creating A Negotiation Strategy

·       Rational Supporting Arguments

·       Agreeing on Final Positions and BATNA

·       Negotiating as a Team

·       Delivering Better-Negotiated Outcomes