Leadership and Management Skills

Course Overview

This course to initiate a process of rapid improvement by achieving a shared understanding of the correct leadership and management. In order to face the challenge and meet changing business environment.

The participant will be able to :

·       Gain insights into the successful implementation of teams

·       Apply the techniques of strategic planning

·       Develop their skills in the area of negotiating

·       Analyze the Baldrige award criteria for excellence

·       Examine the application of management best practices

Duration

 5 days

Who Should Attend

·       Manager

·       Supervisors

·       Team Leaders

·       Personnel wishing to develop management and leadership skill

Course Outline

Day 1 - People Management

·       The Importance of Sociotechnical Management

·       Techniques for Effective Communication

·       Coaching Skills

·       Empowering Employees

·       Characteristics of a Successful Manager

Day 2 - Leading Teams

·       Obtaining The Benefits of Teamwork

·       Characteristics of Ineffective Teams

·       Characteristics of Effective Teams

·       Managing Conflict in a Productive Manner

·       Understanding Team Member Styles

Day 3 - Strategic Planning

·       Analyzing The Strategic Planning Process

·       Achieving Competitive Advantage

·       Utilizing Dynamic SWOT Analysis

·       Focusing on Vision and Mission

·       The Importance of Contingency Planning

·       Examples of Strategic Success and Failure

Day 4 - Negotiating

·       Gaining Insight into The Negotiating Process

·       Characteristics of an Effective Negotiator

·       Developing Negotiating Strategies

·       Employing Persuasive Negotiation Techniques

·       Achieving The Benefits of Effective Negotiating

·       Negotiation Exercises

Day 5 - Operational Excellence

·       The Malcolm Baldrige Quality Award-Standard Of Excellence

·       Lessons From The Best Performing Companies

·       Creating Employee Commitment

·       Managing Continuous Improvement

·       Creating The High Performance Organization